FAQ
Welcome to the WONDERLOUS STUDIO FAQ page! Here you will find answers to some of the most frequently asked questions. If you don’t find the answer you’re looking for, please feel free to contact us at info@wonderlous.store.
General Questions
1. What is WONDERLOUS STUDIO? WONDERLOUS STUDIO is a premium e-commerce print-on-demand store specializing in custom-made apparel, accessories, and home decor. Our goal is to bring your unique designs to life with high-quality products and excellent customer service.
2. How do I contact customer support? You can contact our customer support team by emailing us at info@wonderlous.store. We aim to respond to all inquiries within 24-48 hours.
3. Where is WONDERLOUS STUDIO based? We are an online-based company, and we ship our products worldwide from various production facilities.
Ordering
4. How do I place an order? To place an order, simply browse our collection, select the items you wish to purchase, choose your preferred size and color, and add them to your cart. Once you have everything you need, proceed to checkout to complete your purchase.
5. Can I modify or cancel my order after it has been placed? You can modify or cancel your order within 24 hours of placing it. Please email us at info@wonderlous.store with your order details. After 24 hours, your order will be in production, and no changes or cancellations can be made.
6. How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
Shipping
7. Where do you ship to? We ship worldwide! No matter where you are, you can enjoy WONDERLOUS STUDIO products.
8. How long will it take to receive my order? Processing time typically takes 3-7 business days. Shipping times vary based on your location:
- Domestic (within the US): 5-7 business days
- International: 7-20 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control.
9. How much does shipping cost? Shipping costs vary depending on your location and the weight of your order. You can view the shipping cost for your order at checkout before completing your purchase.
Returns and Exchanges
10. What is your return policy? Due to the custom-made nature of our products, we do not accept returns. However, we are committed to ensuring your satisfaction and will work with you to find a solution. Please contact us at info@wonderlous.store if you have any issues with your order.
11. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please email us at info@wonderlous.store with a clear photo of the item and a brief description of the issue. We will send you a replacement or issue a refund based on the situation.
12. Can I exchange an item for a different size? For sizing issues, please contact us within 7 days of receiving your items. We highly recommend checking our sizing chart before placing your order to ensure the best fit. For footwear, a production fee will be charged for size replacements greater than one size smaller or one size larger.
Products
13. What types of products do you offer? We offer a wide range of products including apparel (t-shirts, hoodies, etc.), accessories (bags, hats, etc.), and home decor items (pillows, wall art, etc.). All products are custom-made based on your design preferences.
14. How can I care for my WONDERLOUS STUDIO items? Care instructions are provided with each product. Generally, we recommend washing apparel inside out on a gentle cycle with cold water and tumble drying on low heat or air drying to preserve the quality of the print.
15. Are your products eco-friendly? We strive to use eco-friendly materials and practices whenever possible. Many of our products are made with sustainably sourced materials and printed using environmentally friendly inks.
Payments
16. What payment methods do you accept? We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
17. Is my payment information secure? Yes, we use secure encryption technology to ensure your payment information is protected. Your privacy and security are our top priorities.
18. Can I use multiple discounts or promo codes on a single order? Only one discount or promo code can be applied per order. Discounts cannot be combined.
If you have any other questions or need further assistance, please do not hesitate to reach out to us at info@wonderlous.store. Thank you for shopping with WONDERLOUS STUDIO!